Delivery and Returns

BUYER; In distance contracts related to the sale of goods, the product can use its right to withdraw from the contract by rejecting the goods without taking any legal or criminal responsibility and without giving any reason, within 14 (fourteen) days from the date of delivery of the product to itself or to the person/organization at the address indicated. In distance contracts related to service provision, this period starts on the date of signing of the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer. The costs arising from the use of the right of withdrawal belong to the SELLER.

In order to exercise the right of withdrawal, a written notification must be given to the SELLER by registered mail, fax or e-mail within 14 days and the product must not be used in accordance with the provisions of Article 5. If this right is exercised,

a) The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of the institutions cannot be completed unless a RETURN INVOICE is issued.)

b) The return form must be delivered complete and undamaged, together with the box, packaging, standard accessories, if any, of the products to be returned.

c) The SELLER is obliged to return the total price and the documents that put the buyer under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification and to return the goods within 20 days.

d) If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses at the rate of the BUYER's fault.

e) In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign is cancelled.

f) The shipping cost paid when returning the product returned due to the right of withdrawal to the seller will be borne by the SELLER for domestic orders and by the BUYER for overseas orders.

g) The SELLER does not refund the shipping fee collected from the BUYER while selling the product.

PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL

Goods that are prepared according to the wishes of the BUYER or clearly in line with his personal needs, are not suitable for return due to their nature, are in danger of spoiling quickly or are likely to expire, and in case the package has been opened by the BUYER, it is not possible to return them in accordance with the Regulation.

In the implementation of this Preliminary Information, the Consumer Arbitration Committees and Consumer Courts in the place where the BUYER purchases the goods or services and where the residence is located, are authorized up to the value announced by the Ministry of Industry and Trade.

The SELLER can make its applications regarding complaints and objections to the arbitral tribunal or the consumer court for consumer problems in the place where it has purchased the goods or services or where it resides, within the monetary limits determined by the TR Ministry of Industry and Trade in December every year.

This Preliminary Information is made for commercial purposes.